Frequently Asked Questions
Ordering is available from 2 Jan to 5 Feb 2020.
Order(s) must be placed 3 working days in advance.
Collection is available from 6 Jan to 8 Feb 2020.
WARMING OF ITEM
Warming service is available upon request, for all items under Prosperity Flavours category, except Yusheng & Seafood Platter. Please enquire with our staff for warming service.
EXCHANGES & REFUND
Kindly give us a call at 6858 0111 at least 48 hours (2 working days) before collection date.
Changes subject to availability of item.
All orders are non-refundable and non-exchangeable upon confirmation.
- Order(s) that are placed via hotline: 68580111/6287 6298 or online website will receive a confirmation email prior to anymonetary transaction.
- Order(s) must be placed 3 working days inadvance.
- All changes to order require at least 48 hours’notice.
- Weight of items are taken before cooking.
- Trimmings & garnishing are not included.
- All items under western flavours category,except Item 11, if not warmed, are chilled for storage & must be reheated beforeconsumption.
- Payment must be made in full upon ordering.
- Not valid with other discounts, credit cardoffers, vouchers or promotions.
- All confirmed orders are non-refundable, returnablenor exchangeable
- All orders are subject to confirmation & availabilityof stock.
- JPP points will be credited by 29 Feb 2020.
- Complimentary voucher(s) are only issued uponcollection of order(s); and is subjected to availability, valid while stockslast.
- JPP members’ exclusive 15% discount notapplicable to Tiny Red Dot snacks.
- JP Pepperdine Group reserves the right to vary/amendthe terms and conditions without prior notice.
- Collection/Delivery dates & timings aresubjected to Lunar New Year Business Hours. Do refer to the Flavours brochureor website for more information.