Frequently Asked Questions

ORDERING

When is the ordering period?

Ordering is available from 2 Jan to 5 Feb 2020.

Order(s) must be placed 3 working days in advance.

When is the collection period?

Collection is available from 6 Jan to 8 Feb 2020.

WARMING OF ITEM

Are my items warmed up upon collection?

Warming service is available upon request, for all items under Prosperity Flavours category, except Yusheng & Seafood Platter. Please enquire with our staff for warming service.

How do I warm up my roast items?

All items under Prosperity Flavours category, except Yusheng & Seafood Platter, if not warmed, are chilled for storage & must be reheated before consumption. Please follow the following instructions for warming details.

EXCHANGES & REFUND

Can I change my order after payment?

Kindly give us a call at 6858 0111 at least 48 hours (2 working days) before collection date.
Changes subject to availability of item.

Can I make a refund after placing the order?

All orders are non-refundable and non-exchangeable upon confirmation.

GENERAL

Terms & Conditions
  1. Order(s) that are placed via hotline: 68580111/6287 6298 or online website will receive a confirmation email prior to anymonetary transaction.
  2. Order(s) must be placed 3 working days inadvance.
  3. All changes to order require at least 48 hours’notice.
  4. Weight of items are taken before cooking.
  5. Trimmings & garnishing are not included.
  6. All items under western flavours category,except Item 11, if not warmed, are chilled for storage & must be reheated beforeconsumption.
  7. Payment must be made in full upon ordering.
  8. Not valid with other discounts, credit cardoffers, vouchers or promotions.
  9. All confirmed orders are non-refundable, returnablenor exchangeable
  10. All orders are subject to confirmation & availabilityof stock.
  11. JPP points will be credited by 29 Feb 2020.
  12. Complimentary voucher(s) are only issued uponcollection of order(s); and is subjected to availability, valid while stockslast.
  13. JPP members’ exclusive 15% discount notapplicable to Tiny Red Dot snacks.
  14. JP Pepperdine Group reserves the right to vary/amendthe terms and conditions without prior notice.
  15. Collection/Delivery dates & timings aresubjected to Lunar New Year Business Hours. Do refer to the Flavours brochureor website for more information.