Frequently Asked Questions
Ingredients
- All our Ready-to-Eat items which include Roasts, Soup, Sauces and Snacks are prepared by Eatzi Gourmet Pte Ltd, Catering Division.
- All our Desserts are prepared by Eatzi Gourmet Pte Ltd, Bakery Division.
- Eatzi Gourmet Pte Ltd is Halal Certified and a wholly owned subsidiary of JP Pepperdine Group Pte Ltd.
- All our Ready-to-Eat items which include Roasts, Soup, Sauces and Snacks are prepared by Eatzi Gourmet Pte Ltd, Catering Division.
- All our Desserts are prepared by Eatzi Gourmet Pte Ltd, Bakery Division.
- Eatzi Gourmet Pte Ltd is Halal Certified and a wholly owned subsidiary of JP Pepperdine Group Pte Ltd.
- Our desserts contain eggs, dairy, nuts and wheat products, therefore not suitable for people suffering from food intolerance and allergies.
- Our brown and black pepper sauce are made with beef stock.
WARMING OF ITEMS
- Preheat oven to 150°C.
- Remove all packaging, place item on a baking tray and cover with aluminum foil.
- Reheat item at 150°C for 25 to 30 min.
- Use a food thermometer or cut item across to check and ensure that the internal temperature of meat reaches at least 75°C.
- Preheat oven to 150°C.
- Remove all packaging, place item on a baking tray and cover with aluminum foil.
- Reheat item at 150°C for 25 to 30 min.
- Use a food thermometer or cut item across to check and ensure that the internal temperature of meat reaches at least 75°C.
⚠️ Fully thaw contents before reheating.
Stove – For Oxtail / Lamb Shank / Soup / Sauce
- Pour contents into a pot.
- Bring to boil over medium to high heat. Stir frequently.
Microwave – For Soup / Sauce only
- Place contents in a microwave oven-safe dish or container.
- Cover dish/container loosely and heat.
- Stir contents and heat again for even temperature throughout.
- Stand for 1 to 2 minutes before serving.
Oven – For Oxtail / Lamb Shank only
- Preheat oven to 150°C
- Remove all packaging, pour contents in a casserole/baking dish & cover with aluminum foil.
- Reheat item at 150°C for 25 to 30 min.
JP PEPPERDINE MEMBER BENEFITS
Yes! JP Pepperdine members are entitled to 10% OFF minimum $40 order.
- You will need to visit the Members’ Portal to retrieve your promo code.
- Enter the promo code back in the shopping cart before check out.
- Please ensure that you have login before you checkout.
- Members’ discount is not applicable with other promotions.
Yes! JP Pepperdine members are entitled to 10% OFF minimum $40 order.
- You will need to visit the Members’ Portal to retrieve your promo code.
- Enter the promo code back in the shopping cart before check out.
- Please ensure that you have login before you checkout.
- Members’ discount is not applicable with other promotions.
Yes, points will be calculated based on subtotal amount of the bill before prevailing government taxes.
- Do note that JPP points is not applicable with other promotions or when promotional codes are used.
- Please ensure that you have entered your JP Member No. in your profile.
- The earned JPP points will be updated within 3 working days.
PRICES, PAYMENT, CANCELLATION
All prices listed are in Singapore Dollars and subjected to prevailing government taxes.
All prices listed are in Singapore Dollars and subjected to prevailing government taxes.
Our payments are processed by Paypal. At check out, you will be redirected to Paypal’s payment page to complete your payment. You can choose to pay via:
- Paypal account.
- Pay with debit or credit card.
All amendment request(s) must be submitted at least 3 working days before collection/delivery date.
Last minute cancellation charges may apply.
- Cancellation notice is less than 2 working days – 75% of the order price.
- Cancellation notice is less than 1 working day – 100% of the order price.
- Goods sold are non-refundable and non-exchangeable once the item(s) is collected or delivered.
- Customers are advised to check their item(s) upon receiving them to make sure that item(s) received are correct and there are no missing items.
- As our items are perishables, we cannot accept returns or refunds if our customers do not contact our customer service within 1 hour upon collection/delivery. By e-mail: gourmetstore@jppepperdine.com or call 6282 1311 ext 180 or 6858 0111 during office hours (Mondays to Fridays, 10 am to 5 pm).
- If an exchange or return of the item(s) is accepted by us, customers are to keep the item(s) in the fridge for chilled items and freezer for the frozen items before collection. Upon collection, item(s) found to be opened or not kept in the appropriate conditions will not be accepted.
GENERAL TERMS & CONDITIONS
- Weight of items are taken before cooking.
- Trimmings & garnishing are not included.
- All pictures in this site are for illustration only, actual presentation may defer.
- JP Pepperdine Group reserves the right to vary/amend the terms and conditions without prior notice.
- Weight of items are taken before cooking.
- Trimmings & garnishing are not included.
- All pictures in this site are for illustration only, actual presentation may defer.
- JP Pepperdine Group reserves the right to vary/amend the terms and conditions without prior notice.